Your Business. Our Operations.
OPREVIQ takes customer replies, order follow-ups and Shopify admin off your plate. A remote team in India works to your policies, in scheduled hours that suit your UK, US or Australian customers.
Remote delivery from India. Scheduled coverage, not 24/7. Scope agreed in writing.
What OPREVIQ handles
E-commerce Customer Support
Email and live chat replies, order tracking, complaints and escalations handled to your policies.
Shopify Store Management
Product uploads, catalogue updates, collections and routine Shopify administration.
Order Management
Returns, exchanges, cancellations, delayed shipments and courier follow-ups coordinated for you.
E-commerce Virtual Assistant
Spreadsheets, product data entry, supplier emails, daily records and operational reporting.
Supplier Coordination
Supplier follow-ups, shipment coordination, inventory updates and operational documentation.
Marketplace Operations
Operational support for Amazon and eBay sellers, including catalogue assistance and administration where capability is confirmed.
AI-Assisted Support
AI-assisted ticket sorting and response suggestions, with humans reviewing sensitive issues and exceptions.
You stay in control
You decide
- Refund, return and exchange policy
- Brand voice and approved answers
- Spending and refund limits
- What we escalate and to whom
- System access, which you can remove at any time
OPREVIQ handles
- Daily handling of agreed channels and tasks
- Following your documented workflows
- Escalating exceptions with a clear summary
- Recording outcomes
- Reporting on completed work
How it works
1. Consultation
We learn about your store, customer volume and the tasks taking your time.
2. Scope and quote
We agree hours, channels and what is included, in writing, before work starts.
3. Onboarding
You share policies, tone and limited-permission access. We document the workflows.
4. Scheduled support
We handle agreed work in agreed hours and escalate exceptions to you.
Monthly packages
Scheduled coverage packages. Scope, hours and channels are confirmed during onboarding.
Starter
40 scheduled hours per month
- United Kingdom
- £299/month
- United States
- $399/month
- Australia
- A$599/month
- Email support
- Order tracking
- Product enquiries
- Customer follow-ups
- Weekly reporting
Growth
80 scheduled hours per month
- United Kingdom
- £525/month
- United States
- $699/month
- Australia
- A$999/month
- Everything in Starter
- Live chat
- Returns and exchange coordination
- Cancellation coordination
- Complaint handling
- Escalation management
- Quality checks
Dedicated
160 scheduled hours per month
- United Kingdom
- £825/month
- United States
- $999/month
- Australia
- A$1,499/month
- Extended scheduled support
- Dedicated support executive
- Shopify catalogue updates
- Inventory monitoring
- Daily records
Common questions
What is e-commerce customer support?
It is the handling of customer questions and issues for an online store: order status, delivery, returns, product questions and complaints, usually by email and live chat.
What does an e-commerce virtual assistant do?
A virtual assistant handles recurring back-office tasks such as spreadsheets, product data entry, supplier emails, daily records and reporting.
How does outsourced Shopify management work?
You give a staff account with limited permissions. We complete agreed tasks such as product uploads and catalogue updates, and report on what was done.
How much does e-commerce customer support cost?
OPREVIQ's proposed monthly packages start at £299 (UK), $399 (USA) or A$599 (Australia) for 40 scheduled hours. Final scope is agreed during onboarding.
Can an Indian agency support UK e-commerce businesses?
Yes. OPREVIQ works remotely from India and schedules coverage around your customers' hours. We do not have a UK office.
Discuss your store's support needs
Tell us about your store, customer volume and the tasks taking your time. We will explain what we can take on and how scope is agreed.