Frequently asked questions
What is e-commerce customer support?
It is the handling of customer questions and issues for an online store: order status, delivery, returns, product questions and complaints, usually by email and live chat.
What does an e-commerce virtual assistant do?
A virtual assistant handles recurring back-office tasks such as spreadsheets, product data entry, supplier emails, daily records and reporting.
How does outsourced Shopify management work?
You give a staff account with limited permissions. We complete agreed tasks such as product uploads and catalogue updates, and report on what was done.
How much does e-commerce customer support cost?
OPREVIQ's proposed monthly packages start at £299 (UK), $399 (USA) or A$599 (Australia) for 40 scheduled hours. Final scope is agreed during onboarding.
Can an Indian agency support UK e-commerce businesses?
Yes. OPREVIQ works remotely from India and schedules coverage around your customers' hours. We do not have a UK office.
Is support available 24/7?
No. Packages are scheduled monthly coverage. Hours and channels are agreed during onboarding.
Do you promise unlimited enquiries or guaranteed resolution times?
No. Packages are based on scheduled hours, and we do not guarantee resolution times.
What access do you need to my systems?
The minimum required, typically limited staff accounts. You can remove access at any time.
What stays under my control?
Your policies, brand voice, refund limits, approvals and who we escalate to. We follow your instructions and escalate exceptions.
How do I start?
Book a consultation or send an enquiry. We discuss your store and volume, then agree scope, hours and channels before work begins.
Still have a question?
Ask us directly and we will answer by email or WhatsApp.