How OPREVIQ works
A clear process from first conversation to daily operation.
1. Consultation
A short call about your store, platform, customer volume and what you want taken off your plate.
2. Scope and quote
We confirm hours, channels, tasks included and excluded, and the monthly package, in writing.
3. Onboarding
You share your policies, tone of voice, FAQs and any approved answers. We write the workflows down and you confirm them.
4. Secure access
We ask for limited-permission staff accounts, never owner-level credentials. You can remove access at any time.
5. Supervised start
At the start, you can review replies before they go out until you are comfortable.
6. Scheduled support
We handle the agreed work during the agreed hours, and escalate exceptions to you with a short summary.
7. Reporting
You receive reporting on completed work, in line with your package.
What you control and what we handle
You control policy, voice, refund limits, approvals and access. OPREVIQ handles the agreed daily work and escalates anything outside your instructions.
Escalation
Complaints that need a decision, requests above your limits, legal or safety concerns and anything unclear are sent to you rather than guessed. We agree the escalation list during onboarding.
Data and security
Read our Data Protection and Security page.
Discuss your store's support needs
Tell us about your store, customer volume and the tasks taking your time. We will explain what we can take on and how scope is agreed.