AI-Assisted Support
AI-assisted ticket sorting and response suggestions, with humans reviewing sensitive issues and exceptions.
What this service is
AI-assisted support uses software to speed up routine work such as categorising tickets and suggesting draft replies. People remain responsible for what customers receive.
OPREVIQ uses AI as an assistant to our team, not a replacement. Sensitive issues, complaints and exceptions are handled by a person.
What is included
- AI-assisted ticket categorisation
- Response suggestions
- Routine workflow assistance
- Human review of sensitive issues
- Human handling of exceptions
What is not included
- Fully automated replies without human review
- Sharing customer data with tools you have not approved
Coverage hours, channels and scope are agreed during onboarding. See pricing and how it works.
Questions about ai-assisted support
Will customers talk to a bot?
No. AI helps our team prepare replies. A person reviews what is sent on sensitive matters.
Related services
Discuss AI-Assisted Support
Tell us about your store, customer volume and the tasks taking your time. We will explain what we can take on and how scope is agreed.