How much does e-commerce customer support cost?
Short answer: Outsourced e-commerce support is usually priced by scheduled hours or message volume. OPREVIQ's proposed monthly packages are 40, 80 or 160 scheduled hours, starting from £299 in the UK, $399 in the USA and A$599 in Australia. Final scope is agreed during onboarding.
What drives the price
The main drivers are the number of customer messages, the channels covered, the hours of coverage you need and how complex your policies are. Live chat needs staff available at set times, so it costs more than email-only support.
Extra tasks such as catalogue updates or inventory monitoring add scheduled time.
OPREVIQ monthly packages
Starter is 40 hours a month for email support, order tracking, product enquiries, follow-ups and weekly reporting. Growth is 80 hours and adds live chat, returns and exchange coordination, cancellations, complaints, escalations and quality checks. Dedicated is 160 hours with a dedicated support executive, extended scheduled support and Shopify catalogue updates.
These are scheduled coverage packages. They are not 24/7 and do not promise unlimited enquiries or guaranteed resolution times.
Questions to ask any provider
Ask what is included and excluded, which hours are covered, what happens when hours run out, what system access is needed and how exceptions are escalated.
Related: our services, pricing, FAQ.
Discuss your store's support needs
Tell us about your store, customer volume and the tasks taking your time. We will explain what we can take on and how scope is agreed.